pk96 Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by pk96 ("pk96", "we", "us"), the operator of the online betting and gaming services available at pk96.club ("the Website") and the pk96 Android application ("the App"). This Policy describes how pk96 collects, processes, stores, and protects personal data in connection with the provision of its services to registered users ("Players", "Users", "you").

By registering an account on pk96, using the pk96 login page, making a deposit, placing a bet, or otherwise interacting with the pk96 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with pk96's Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

pk96 collects the following categories of personal data from users of its platform:

2.1 Registration Data. When you create a pk96 account, we collect: your registered Pakistani mobile number, a hashed version of your chosen password, and any referral code used at registration. Your mobile number serves as your primary identifier on the pk96 platform.

2.2 Identity Verification Data (KYC). To comply with anti-money laundering obligations and to verify age eligibility (18+ requirement), pk96 may request: a copy of your CNIC (Computerised National Identity Card) or passport, a selfie or photograph for facial verification, and proof of address where required.

2.3 Financial Data. pk96 collects transaction data related to your account activity, including: deposit amounts, withdrawal requests, PKR balances, payment method references (JazzCash account number, Easypaisa number, bank account details as applicable), and transaction timestamps. pk96 does not store full banking credentials or mobile wallet PINs — payment processing is handled by third-party payment processors.

2.4 Betting and Gaming Activity. We collect records of all bets placed, games played, amounts wagered, odds accepted, winnings received, and any bonus amounts awarded or used on the pk96 platform.

2.5 Technical Data. We automatically collect certain technical data when you access pk96, including: IP address, device type and operating system (typically Android), browser or app version, session timestamps, and in-app navigation patterns.

2.6 Communications Data. If you contact pk96 support via live chat or email, we retain records of that correspondence including your mobile number, the content of the exchange, and the resolution outcome.

3. How We Collect Personal Data

pk96 collects personal data through the following means:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal, place a bet, or contact pk96 support
• Automatically — through the pk96 website and Android app via session data, cookies, and server logs when you browse or interact with the platform
• From payment processors — confirmation data returned by JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah when processing a deposit or withdrawal transaction
• From identity verification providers — where pk96 uses a third-party KYC service to verify your CNIC or identity documents

4. Purposes of Data Processing

pk96 processes personal data for the following specific purposes:

• Account creation and management — to register, authenticate, and maintain your pk96 account, including the pk96 login process
• Age and identity verification — to confirm that all users are aged 18 or above and to verify the identity of users in connection with KYC and anti-money laundering obligations
• Transaction processing — to process PKR deposits and withdrawals via JazzCash, Easypaisa, and banking partners
• Service delivery — to provide cricket betting, live casino, slots, and fishing game services in accordance with pk96's Terms & Conditions
• Responsible gaming — to monitor player activity for signs of problem gambling, administer self-exclusion requests, and enforce deposit limit settings
• Customer support — to respond to queries, complaints, and account issues submitted via live chat or email
• Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct
• Legal and regulatory compliance — to retain records as required by applicable law and to respond to lawful requests from authorities
• Platform improvement — to analyse aggregated usage data to improve pk96's mobile interface, game offering, and payment experience

5. Legal Basis for Processing

pk96 processes personal data on the following legal bases:

5.1 Contract. Processing necessary for the performance of the contract between pk96 and you as a registered user — including account management, bet settlement, and payment processing.

5.2 Legal Obligation. Processing required to comply with applicable legal and regulatory obligations — including age verification, anti-money laundering record-keeping, and responses to lawful authority requests.

5.3 Legitimate Interests. Processing carried out in pursuit of pk96's legitimate interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.

5.4 Consent. Where pk96 processes data on the basis of consent — such as for optional marketing communications — you may withdraw that consent at any time by contacting pk96 support.

6. Sharing of Personal Data

pk96 does not sell, rent, or trade personal data to third parties. pk96 may share personal data with the following categories of recipient only where necessary and only to the extent required:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, to process PKR deposit and withdrawal transactions
• Identity verification providers — third-party KYC services used to verify CNIC documents and confirm age eligibility
• Game content providers — third-party game studios whose titles are hosted on the pk96 casino and slots platform; these providers may receive session data required to operate their games
• Legal and regulatory authorities — where pk96 is required by law, court order, or regulatory direction to disclose personal data
• Fraud prevention services — third-party services used to detect and prevent fraudulent activity, multi-accounting, and money laundering on the pk96 platform

All third-party processors engaged by pk96 are required to maintain appropriate data protection standards and to process personal data only for the specific purpose for which it was shared.

7. Data Security

pk96 takes the security of personal data seriously. The following technical and organisational measures are in place to protect user data:

• SSL/TLS encryption for all data transmitted between your device and the pk96 platform
• Encrypted storage of passwords — pk96 does not store passwords in plain text
• Two-factor authentication (2FA) available on all pk96 accounts to protect against unauthorised access
• Access controls limiting pk96 staff access to personal data on a need-to-know basis
• Regular security reviews and monitoring of platform activity for anomalous patterns

Notwithstanding these measures, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the security of your pk96 login credentials and for ensuring that your device is not accessible to unauthorised persons.

8. Data Retention

pk96 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. Specific retention periods are as follows:

• Account data — retained for the duration of your account's active status plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping obligations
• Transaction records — retained for a minimum of five years from the date of each transaction
• KYC documents — retained for a minimum of five years following completion of verification or account closure, whichever is later
• Support correspondence — retained for a period of three years from the date of the last communication
• Technical and session data — typically retained for 13 months in rolling log files

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. You may request deletion of your personal data in certain circumstances — see Section 10 below.

9. Cookies and Tracking Technologies

The pk96 website and Android app use cookies and similar tracking technologies for the following purposes:

9.1 Essential Cookies. Required for the operation of the pk96 platform, including maintaining your login session after pk96 login authentication, remembering your language preference, and ensuring the security of your session. These cookies cannot be disabled without preventing access to pk96.

9.2 Analytics Cookies. Used to collect aggregated, anonymised data on how users navigate the pk96 website and app — including which pages are visited, how long sessions last, and which features are used most. This data helps pk96 improve its platform and user experience.

9.3 Functional Cookies. Used to remember your preferences within the pk96 platform, such as your preferred deposit method or your chosen game lobby view.

You can control cookies through your device browser settings. Disabling non-essential cookies will not affect your ability to use pk96's core betting and gaming services, though certain convenience features may be affected.

10. Your Privacy Rights

As a pk96 user, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data pk96 holds about you
• Right to rectification — you may request correction of inaccurate personal data held by pk96
• Right to erasure — in certain circumstances you may request deletion of your personal data, subject to legal retention obligations that may prevent full deletion
• Right to restrict processing — you may request that pk96 restricts its processing of your personal data in specific circumstances
• Right to data portability — you may request a structured, machine-readable copy of personal data you have provided to pk96 directly
• Right to object — you may object to processing carried out on the basis of legitimate interests where you believe your rights override pk96's interests
• Right to withdraw consent — where processing is based on consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact pk96 at: [email protected] or via 24/7 live chat. pk96 will respond to all rights requests within 30 days of receipt.

11. Children's Privacy

pk96's services are strictly for adults aged 18 years and above. pk96 does not knowingly collect personal data from persons under the age of 18. Any account found to have been created by a minor will be immediately closed, any funds held in the account returned, and any associated personal data deleted from pk96's systems. If you believe that a person under 18 has registered on pk96, please contact support immediately at [email protected].

12. Third-Party Services and Links

The pk96 platform integrates third-party payment services (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) and third-party game content providers. Interactions with these third-party services are governed by their own privacy policies, over which pk96 has no control. pk96 is not responsible for the privacy practices of third-party payment processors or game studios beyond the data processor agreements it maintains with them.

pk96 does not include external links to unrelated third-party websites. Any links present on the pk96 platform point exclusively to pages within the pk96.club domain.

13. Updates to This Privacy Policy

pk96 reserves the right to update or amend this Privacy Policy at any time. The updated Policy will be published on the pk96 website with a revised "Last updated" date. Continued use of pk96 following the publication of a revised Policy constitutes your acceptance of the updated terms. Where changes materially affect your rights, pk96 will make reasonable efforts to notify registered users directly. We encourage you to review this Policy periodically.

14. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data pk96 holds about you, please contact pk96's support team:

Live Chat: Available 24/7 in-app and on pk96.club
Email: [email protected]
Response time: Usually within 1 hour for live chat; within 2 business days for written privacy requests

pk96 is committed to resolving all privacy-related concerns promptly and transparently.